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Jobs at Rotmans

Jobs At Rotmans

Home Furnishings Specialist – Full Time:

Join the Rotmans Team for a financially rewarding career in sales!

Rotmans is seeking dynamic men and women with a love for people, design, and sales. Our Home Furnishing Specialists are career professionals with a passion for beautiful interiors. The successful candidate is outgoing, self-motivated, and detail oriented. Rotmans offers the largest selection of furniture, mattresses, flooring and accessories in New England and our home furnishing specialists use that selection to help make each client’s home a haven for their unique lifestyle.

Responsibilities include:
•Greet customers and qualify their furniture needs and wants
•Introduce customers to the Rotmans showroom and product lines
•Highlight and explain current promotions and special offers
•Be available to suggest home furnishing options to your customer
•Answer product information questions
•Calculate product costs and estimated arrival times
•Work with room dimensions to create appropriate room settings
•Work with buyers to find the right product for your client
•Learn the latest software applications for the home furnishings industry
•Explain payment/finance options, delivery schedules and procedures
•Track orders and update customers with arrival information
•Answer any post-delivery questions or concerns

Rotmans will provide professional product and sales training during the training phase. Mentors will be available for ongoing assistance after training is completed. Full time sales associates receive a generous and competitive commission plan with uncapped earnings potential, base salary during initial training phase, medical and dental insurance, paid time off, 401(k) plan and employee discount!

To apply please email resume to jobs@rotmans.com or call Sabrina at 508-438-4259

Office Assistant / Cashier – Part Time:

Part time experienced front office assistants/cashiers needed. Duties include assisting customers, computer work, answering the telephone, cash handling and related duties. Must be detail oriented with excellent communication and customer service skills, along with the ability to multi-task as well as work in a fast paced environment. Computer proficiency required and retail experience is a plus. $12 per hour. Benefits include paid time off, 401K, and a generous merchandise discount plan.

Looking to fill the following shift:
-Mondays 5pm to 9pm, Tuesdays 5pm to 9pm and Wednesdays 5pm to 9pm w/ the ability to also fill in at other times when needed

To apply please send resume to dtaylor@rotmans.com or mail to:
Rotmans, 725 Southbridge St. Worcester, MA 01610.


Online Support / Live Chat Agent – Part Time:

Rotmans needs friendly, computer savvy people to support our customers and their online experience. The ideal candidate will have a passion for customer service and problem solving, will be able to quickly qualify the needs of our customers and use resources at their disposal to research and assist in areas of product information, sales support, delivery confirmation, etc.

Responsibilities include:
•Respond to and assist customers via live chat function, email and phone
•Provide customers with first contact resolution and create a low-effort customer experience
•Communicate clearly, effectively and professionally with customers and peers
•Work independently to make sound decisions and resolve customer situations
•Ensure peer collaboration; share knowledge willingly with the team and with colleagues
•Identify critical customer service issues and report them
•Perform other job-related duties as assigned or apparent

Minimum of 2 years experience in customer service required, preferably in a call center environment. Schedule includes some nights and weekends and hourly wage is dependent on experience. Position is based out of our Worcester offices and does require on-site attendance. Benefits include paid time off, 401K Plan and a generous merchandise discount.

To apply please send resume to jobs@rotmans.com or mail to:
Rotmans, 725 Southbridge St. Worcester, MA 01610.


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